Services

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Application Retirement

Application retirement is the dream of every CIO: getting rid of old/obsolete/unused applications while being able to conserve the information contained within. This delivers immediate and measurable (financial) results by avoiding maintenance efforts and cost.

The main challenge within application retirement is the extraction flow. Structured and unstructured information is retrieved from the source application and inserted into the digital archive. This information will nearly always need to be transformed into a format that is time-resistant, i.e. remains readable for a long period of time.

At Docbyte we have built our own document transformation platform to deal with this challenge. This tool makes the transformation from source to target format a matter of configuration and not a matter of frustration.

Back-Up

Taking a backup is easy and taking a good backup is a little harder. Making sure it can be restored is even harder but the biggest challenge of all is assuring a comprehensive, effective and complete backup strategy is in place.

Our team has years of experience in dealing with the challenges of large volume backups. Using the appropriate tools, we can enable hot backups as well as granular backups and restore. The end result is a well-managed backup approach that covers all your data and gives you peace of mind.

Hosting Services

Our hosting services are about managed services:

The Docbyte customer success team takes care of your environment;
Assures the availability and accessibility of your applications;
and sets up the necessary backup and monitoring processes.

We may deliver these services in a traditional hosting model, i.e. secured and using a dedicated VPN to connect to your site, or even in your own datacenter.

Migration Services

Migration is all about moving to a new place. We could be talking about your data or about your applications. In fact, it could be about both, or even about neither – in which case we’re referring to it as an upgrade.

The migration services Docbyte offers go from straightforward version upgrades to highly complex migration scenarios, like a change in platform, version, database and even in object model. With all the challenges in mind, migration projects are limiting the downtime and are dealing with continuously changing source content.

To handle both aspects, we have developed our own tool, called SyncServer, that makes it possible to perform a migration without interrupting the source system’s services and that keeps track of (even incremental) changes. The right tools in combination with experienced consultants, assure that every migration project turns into a customer success.

Performance Monitoring

Monitoring your EIM environment is a matter of good management. It is about detecting actual issues and/or predicting possible incidents. Monitoring can be performed at different levels, either technical or business-oriented, depending on the needs of your organization.

Traditionally, the first step in monitoring will focus on the systems in your environment:

Are systems running?
Do they respond with the expected answer on the predefined ports?
What is the CPU load?
What is the memory usage?
Is disk space OK?

However, organizations increasingly perform process monitoring as a means to improve their service to the business users and by keeping an eye on the behavior of processes and by warning users when they lock up or take too long.

The final level of monitoring focuses on performance and actually measuring the response time of application/architecture components and setting them against the expected behavior. This level permits the IT team to intervene before a real problem develops, keeping user satisfaction high.

The Docbyte customer success team is highly experienced with setting up monitoring for EIM environments and with using the right tools for each of the monitoring aspects. In addition to automated monitoring, we also offer monitoring services: in this case environment components are regularly verified and checked for good behavior.

Support Services

Even on the best platforms, things can go wrong:

Users may perform unexpected actions;
Processes may choke on unforeseen parameters;
and platforms may stop running for no apparent reason.

Even though architectures are typically designed to cope with these kind of surprises, you will encounter inevitable problems along the way.

User requirements may change once an application is in use.
Small changes to an environment may be required that are important, but do not merit the setup of an entire project organization.
Or you may need some assistance with a peripheral system, not related, but connected to the EIM architecture.

All of these topics can be addressed by the Docbyte customer success team. Our team of certified support engineers will answer your requests within predefined SLA guidelines and will serve as a single point of contact with the software vendors involved in your EIM environment. They can also perform regular health checks that include clean-up and maintenance and allow early detection of possible issues.